If you find yourself in this situation, you have to stick to your guns and keep emailing until you’re lucky enough to find a support agent who actually reads your email and is willing to help.Ĭanned responses are among the most frustrating part of dealing with Amazon Flex support - especially in regard to complaint emails.Įvery Flexer dreads seeing one of the infamous “ package not received” emails. Your second, third, fourth, and fifth time emailing support will likely result in the same frustration.

Sending an email will result in a canned response and no real help from Amazon. If you need to contact Flex app customer support outside of route issues, your first stop is email. What’s important is that you contact support as soon as possible if there are any circumstances that prevent you from delivering your package on time or doing your job to the best of your ability. It’s inevitable that you’ll run into issues along the way - it’s the nature of the delivery business. Which one you choose will depend on the nature of your problem, which we dive into in the next section.

In-app telephone support: Tap the question mark in the top right corner of your app, select “Request call from support,” and an Amazon employee will call you within 30 seconds.

You can contact driver support by email, calling through the app, or directly calling the driver support hotline: Let’s start with the contact information for Amazon Flex support.

Customer Support for Amazon Flex Customers.

Amazon driver support jobs